Terms and Conditions

These Terms apply to your use of the 23Peaks website and related online materials. They do not, by themselves, create a client relationship, consulting engagement, partnership, joint venture, employment relationship, fiduciary relationship, or obligation for 23Peaks to provide services.

Any paid consulting, software, AI implementation, automation, data, product strategy, technical advisory, or other professional services provided by 23Peaks will be governed by a separate written agreement, proposal, statement of work, master services agreement, business associate agreement, data-processing agreement, confidentiality agreement, or similar contract, as applicable. If these Terms conflict with a signed written agreement between you and 23Peaks, the signed written agreement will control for the applicable services.

Our website is intended for business users, prospective clients, partners, and other visitors interested in AI, software, automation, technical consulting, and related services. You may use the website only if you can legally agree to these Terms and only in compliance with applicable laws.

You may not use the website if you are under 13 years old. If you use the website on behalf of a company or other organization, you represent that you have authority to act on behalf of that organization in connection with your use of the website.

Your use of the website is also governed by our Privacy Policy, which explains how we collect, use, disclose, and protect information. Please review the Privacy Policy before submitting information through the website.

You should not submit sensitive, regulated, proprietary, or confidential information through a general website form unless we have specifically agreed to receive it in that manner. This includes protected health information, personal medical information, Social Security numbers, personal financial information, trade secrets, credentials, security details, source code, or regulated client data.

The content on our website is provided for general informational and educational purposes. Website content may include service descriptions, blog posts, strategic perspectives, AI-readiness commentary, technical explanations, case-study summaries, frameworks, diagrams, examples, downloadable materials, or other resources.

Website content does not constitute legal, medical, compliance, cybersecurity, financial, tax, accounting, employment, procurement, or other professional advice. It is not a substitute for advice from qualified professionals who understand your specific circumstances.

Although we try to keep website content useful and accurate, technology, AI practices, regulations, software tools, vendor capabilities, and implementation standards change quickly. We do not guarantee that website content is complete, current, error-free, or suitable for your specific business, technical, legal, healthcare, security, or operational needs.

23Peaks may publish content about artificial intelligence, automation, software development, data systems, cloud platforms, healthcare technology, operational workflows, or related technical topics. Any examples, recommendations, workflows, model outputs, prompts, architectures, estimates, or implementation concepts on the website are illustrative only.

AI systems and automation workflows can produce inaccurate, incomplete, biased, unexpected, or unsuitable outputs. You are responsible for independently evaluating, validating, testing, and approving any AI, software, workflow, or technical decision before using it in a real business environment. You should not rely on website content as the sole basis for decisions involving patient care, regulated data, security controls, compliance obligations, employment decisions, financial decisions, or other high-impact uses.

The website and its content are owned by 23Peaks or its licensors and are protected by copyright, trademark, trade dress, and other intellectual-property laws. This includes, without limitation, website copy, blog posts, service descriptions, graphics, logos, design elements, frameworks, methods, diagrams, visuals, downloads, and other materials.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the website for lawful informational and business-evaluation purposes. You may not copy, reproduce, distribute, modify, publicly display, create derivative works from, sell, license, scrape, train models on, or commercially exploit website content without our prior written permission, except as permitted by applicable law.

You may share brief excerpts from our public content for ordinary business, commentary, or attribution purposes if you do so accurately, do not misrepresent our views, and include a clear reference or link back to the original 23Peaks page.

The name “23Peaks” and any related logos, marks, slogans, or brand elements are trademarks or brand assets of 23Peaks. You may not use them in a way that suggests sponsorship, endorsement, partnership, or affiliation without our prior written permission.

If you submit information through a contact form, email, scheduling link, intake questionnaire, download form, or other website feature, you represent that the information is accurate and that you have the right to provide it.

You retain ownership of information you submit. However, you grant 23Peaks permission to use, reproduce, review, store, and process that information as reasonably necessary to respond to your inquiry, evaluate fit, schedule meetings, prepare proposals, provide requested information, maintain business records, and otherwise operate our business, subject to our Privacy Policy and any separate written agreement that may apply.

Unless we have signed a separate confidentiality agreement or another written contract with you, information submitted through general website forms or unsolicited emails will not be treated as confidential. Please do not send us confidential business information, trade secrets, regulated data, security credentials, personal health information, or proprietary materials unless we have agreed in writing to receive them.

You agree to use the website only for lawful purposes and in a way that does not interfere with the website, other visitors, our business, or our systems.

You may not use the website to transmit unlawful, harmful, fraudulent, defamatory, infringing, harassing, abusive, obscene, or otherwise objectionable content. You may not attempt to gain unauthorized access to the website, our systems, or any related networks. You may not introduce viruses, malware, harmful code, denial-of-service attacks, automated scraping, unauthorized crawling, credential harvesting, reverse engineering, security testing without permission, or other activity that may damage, disrupt, overload, or impair the website.

You may not use website content to build a competing service, misrepresent your identity or affiliation, violate intellectual-property or privacy rights, collect information about other visitors, or use the website in a way that violates applicable law.

Our website may link to or integrate with third-party websites, tools, platforms, calendars, newsletters, analytics services, video players, social-media platforms, payment systems, or other resources. These third-party resources are provided for convenience only.

We do not control and are not responsible for third-party websites, tools, content, privacy practices, security practices, availability, accuracy, or terms. Your use of third-party resources is at your own risk and may be governed by separate terms and privacy policies from those third parties.

Our website may include case studies, testimonials, client references, examples, hypothetical scenarios, or descriptions of past work. These materials are provided to illustrate the types of problems we help solve and the types of services we may provide.

Past results do not guarantee future outcomes. Every business, technical environment, dataset, workflow, team, budget, and operating constraint is different. Any results, metrics, timelines, cost savings, performance improvements, automation opportunities, or AI-readiness assessments described on the website are context-specific and should not be interpreted as a promise that the same or similar results will occur for you.

The website and all website content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, 23Peaks disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of accuracy, completeness, reliability, availability, merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the website will be uninterrupted, secure, error-free, free of harmful components, or available at any particular time or location. We may update, modify, suspend, or discontinue any part of the website at any time without notice.

To the fullest extent permitted by law, 23Peaks and its owners, employees, contractors, advisors, affiliates, licensors, and service providers will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, including lost profits, lost revenue, lost business opportunities, loss of data, loss of goodwill, business interruption, or system failure, arising out of or relating to your use of or inability to use the website or reliance on website content.

To the fullest extent permitted by law, 23Peaks’ total liability for any claim arising out of or relating to the website or these Terms will not exceed one hundred U.S. dollars (US $100) or the amount you paid directly to 23Peaks specifically to access the website, whichever is greater.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.

You agree to defend, indemnify, and hold harmless 23Peaks and its owners, employees, contractors, advisors, affiliates, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to your use of the website, your violation of these Terms, your violation of applicable law, your infringement of third-party rights, or information you submit to us.

We may restrict, suspend, or terminate your access to all or part of the website at any time if we believe you have violated these Terms, created risk for us or others, misused the website, or acted unlawfully. We may also remove or restrict content, links, or features at our discretion.

We may update these Terms from time to time. When we do, we will update the “Last Updated” date above. Any changes will be effective when posted unless otherwise stated. Your continued use of the website after updated Terms are posted means that you accept the updated Terms.

These Terms and any dispute arising out of or relating to the website will be governed by the laws of the State of Colorado, without regard to conflict-of-law rules.

Subject to any contrary requirements of applicable law, any dispute arising out of or relating to these Terms or the website will be brought exclusively in the state or federal courts located in Colorado, and you consent to the personal jurisdiction and venue of those courts.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

Our failure to enforce any provision of these Terms will not be considered a waiver of that provision or of our right to enforce it later.